Yes, Lufthansa compensates passengers for cancelled flights under specific conditions, in accordance with European Union regulation EC 261/2004. This regulation ensures that passengers are entitled to compensation and assistance when their flight is cancelled or significantly delayed, provided certain criteria are met.
To qualify for compensation, the following conditions must be satisfied:
Flight Departure or Arrival: The flight must either depart from an EU member state or be operated by an EU airline arriving in the EU.(lufthansa.com)
Notice Period: Passengers must be informed of the cancellation less than 14 days before the scheduled departure.
Extraordinary Circumstances: The cancellation should not be due to extraordinary circumstances such as severe weather, political instability, or air traffic control strikes.
Compensation amounts are determined based on the flight distance:
Flights up to 1,500 km: €250
Flights between 1,500 and 3,500 km: €400
Flights over 3,500 km: €600
These amounts are subject to a 50% reduction if the airline offers re-routing that allows passengers to arrive within certain time frames relative to the original arrival time.
Regardless of the reason for the cancellation, Lufthansa is obligated to provide passengers with the following assistance:
Meals and Refreshments: In reasonable proportion to the waiting time.(lufthansa.com)
Hotel Accommodation: If an overnight stay becomes necessary.(lufthansa-city.com)
Transportation: Between the airport and the hotel.
Communication: Two telephone calls, faxes, or emails.(en.wikipedia.org)
Passengers can submit a compensation claim through Lufthansa's official website. It is advisable to provide all relevant documentation, including booking references and receipts for any expenses incurred due to the cancellation. Lufthansa typically processes claims within a few weeks, but response times may vary.
Lufthansa compensates for cancelled flights in accordance with EU regulations, provided the cancellation meets the specified criteria. Passengers are encouraged to familiarize themselves with their rights and promptly submit claims to ensure timely compensation.