Breeze Airways is a low‑cost airline that offers a uniquely flexible cancellation policy—though it's important to understand the specifics before booking or requesting a refund. All Breeze fares (Nice, Nicer, and Nicest, including No‑Flex) are technically non‑refundable once booked, but the airline provides a 24‑hour risk‑free cancellation window. If your flight departs at least seven days after booking, you can cancel within 24 hours and receive a full refund to your original form of payment or as BreezePoints, provided the reservation hasn't been modified. Once the 24‑hour window closes, all fares default to non‑refundable, and cancellation typically yields BreezePoints travel credit, not cash .
If Breeze cancels your flight due to operational issues, you are entitled to a full refund to your original method of payment, even for non‑refundable fares fondtravels.com. The airline may also offer compensation or reimbursements—such as hotel stays or alternate transportation—for delays exceeding two hours, depending on the cause and route . For voluntary cancellations after the grace period, the type of fare determines the credit:
Nice bundle: cancels for BreezePoints equal to fare cost, usable for 24 months .
Nicer bundle: offers full travel credit in BreezePoints .
Nicest bundle: most flexible—allows refund to original payment or BreezePoints .
A No‑Flex fare mixes non‑changeable conditions with partial credit for cancellations, depending on timing. Credits range from 100 % if canceled 61+ days before, 50 % for 16–60 days out, 25 % within 1 hour to 15 days, and 0 % if less than an hour before departure. Breeze also allows free changes and cancellations up to 15 minutes before departure, which is rare among U.S. carriers.
Refunds to credit‑card accounts generally post within 7–10 business days, while cash and check payments may take up to 20 days cntraveler.com. Travel credits (BreezePoints) are credited immediately and remain valid for 24 months . It’s essential to cancel at least one hour before departure; otherwise, a no‑show results in full forfeiture of fare and points .
To initiate a refund or apply cancellation, use the “My Trips” section on FlyBreeze.com or the mobile app Alternatively, customers can contact Breeze via SMS, email, or Facebook Messenger—the airline does not operate a general phone line, which may cause frustration Travel‑waiver and refund forms are available on Breeze’s website or sent via email after cancellation.
Some travelers report challenges: delayed refunds, lack of customer support, and inconsistencies between promised cash refunds and automatic conversion to BreezePoints . It's wise to read fare rules carefully and monitor your refund status. If you need cash back instead of points, cancel within 24 hours before modifying your booking, and be prepared to request the refund specifically.
In summary, yes, you can get a refund with Breeze, but only if you cancel within the 24‑hour window under U.S. DOT rules. After that, refunds are typically issued as BreezePoints travel credit unless the airline itself cancels. Refund timing and support can vary, so it pays to act early, understand your fare conditions, and keep documentation handy.