Breeze Airways allows refunds in limited situations, primarily based on timing and fare type. If you cancel a reservation within 24 hours of booking and your flight is at least seven days away, you are eligible for a full refund to your original form of payment. Outside this window, Breeze does not offer traditional cash refunds for most fares. Instead, when you cancel a flight, the value of your ticket is converted into BreezePoints, which are travel credits valid for 24 months. These points can be used toward future Breeze Airways flights and are usually credited to your Breeze account within 24 hours.

Breeze offers three fare bundles: Nice, Nicer, and Nicest. All bundles are non-refundable beyond the 24-hour booking window, but they differ slightly in flexibility. Nice and Nicer fares allow cancellation up to 15 minutes before departure in exchange for BreezePoints. Nicest fares, which include extra perks, may be refunded in points or in some cases to the original form of payment if conditions are met. If you fail to cancel and don’t show up for your flight, you will forfeit the entire ticket value.

If Breeze Airways cancels your flight for operational reasons, you are entitled to a full refund to your original form of payment or a free rebooking on the next available flight. You may also receive BreezePoints as compensation depending on the situation. Refunds to credit or debit cards typically take 7–10 business days to process. To cancel a flight or request a refund, you must use the Breeze Airways website or mobile app. Customer support is available via SMS, email, and social media, not through a traditional call center.

For questions or help with refund requests, you can also reach out to Breeze Airways through their dedicated support line at +1-877-827-8493. Having your booking reference and passenger details ready will help expedite the process.