To contact Aeromexico customer service, the official number from the U.S. is +1-800-237-6639. This line is available 24/7 and handles flight bookings, cancellations, changes, baggage claims, and general inquiries. The number +1-877-827-8493 is not listed on Aeromexico’s official site and should be avoided unless verified. Always use contact information from the official Aeromexico website to ensure security and authenticity.
If you are a member of Aeromexico’s Club Premier frequent flyer program, you can reach their dedicated service line at +1-877-287-5031 for assistance with mileage, account details, or reward travel. Service hours may vary for loyalty program support, so it’s best to check online before calling.
Aeromexico also offers customer support via email. For general inquiries, send messages to customerrelations@aeromexico.com. For complaints or unresolved issues, you can use amcomplaint@aeromexico.com. Email support is ideal for formal concerns or when documentation is required, although responses may take 24 to 48 hours.
For fast, convenient assistance, Aeromexico provides a live chat feature on its official website. Simply visit the “Help” or “Contact Us” section, and you will find a chat window to connect with an agent. Live chat is effective for quick questions about reservations, flight status, and basic support needs.
You can also contact Aeromexico through WhatsApp at +52 1 55 5133 4000. This service operates 24/7 and is useful for real-time responses. It supports various issues including check-in support, flight updates, baggage tracking, and more.
Social media platforms such as Facebook and Twitter are also active channels. You can send a direct message to Aeromexico’s verified accounts, and agents typically respond quickly, especially during operational disruptions or urgent situations. Avoid sharing personal details publicly.
For travelers using the Aeromexico mobile app, support options are integrated into the interface. You can manage bookings, view flight status, receive alerts, and reach customer service through the app. It’s a practical tool for managing your trip and reaching assistance without calling.
When contacting Aeromexico, always have your booking reference, travel dates, and identification ready to speed up the process. If you’re calling for support during peak travel seasons, wait times may increase, so using chat or WhatsApp may offer faster responses.
In summary, to contact Aeromexico: use +1-800-237-6639 for general support, +1-877-287-5031 for Club Premier, live chat and WhatsApp for 24/7 online help, and email for formal requests. Use only official sources for contact to ensure safe and accurate service.