Breeze Airways offers customer support primarily through digital platforms rather than traditional phone lines, aligning with its low-cost, tech-forward service model. The main way to contact Breeze support is by sending a text message to (501) 273-3931. This connects you directly with the Breeze Guest Empowerment Team, who can assist with a variety of inquiries such as flight bookings, changes, cancellations, baggage issues, and travel policies. Text messaging is the fastest and most responsive method for getting help from Breeze, and it’s available even during peak travel periods, though response times may vary based on volume. Another method of contacting Breeze Airways is through email. You can send inquiries to get@flybreeze.com for non-urgent matters or more formal concerns. While this channel is not as quick as text, Breeze commits to acknowledging your message within 30 days and providing a full response within 60 days, as outlined in their customer service policies. This method is best for those who prefer detailed written communication or need to document an issue formally.

In addition to text and email, Breeze Airways provides customer support through its official mobile app. The app includes a “Help” section where users can initiate a live chat with a customer support representative. This function is particularly convenient for passengers on the go, allowing them to manage bookings, request flight changes, or ask questions without needing to make a call or visit a website. The mobile app is user-friendly and integrated with Breeze's customer service system to ensure a seamless experience. Social media is another important channel for contacting Breeze Airways. The airline is active on platforms such as Facebook, Twitter, and Instagram, and passengers can send direct messages for support or updates. Many users find this method helpful for general questions or for receiving timely updates about flight changes, delays, or promotions. While response times may not be immediate, social media remains a viable option for quick, casual interaction with the airline.

For passengers needing to submit formal complaints or documentation, Breeze also accepts physical mail. Correspondence can be sent to Breeze Airways, Attn: Guest Concern, 6430 South 3000 East, Suite 400, Cottonwood Heights, UT 84121. This method is generally used for serious matters or legal correspondence and may have the longest response time. It’s recommended to include all relevant documents and contact information to ensure efficient handling of your case.

It is important to note that Breeze Airways does not operate a customer service phone line, which is a common point of confusion for passengers accustomed to traditional carriers. All support is offered digitally, and any phone numbers found online claiming to represent Breeze may be fraudulent. Always use the official Breeze website or app to initiate contact. In summary, Breeze Airways provides support via text, email, mobile app, social media, and physical mail, with texting and app chat being the fastest options. Passengers are encouraged to choose the contact method that best fits the urgency and nature of their issue.