Filing a claim with United Airlines involves a structured process depending on the nature of the issue, such as delayed or damaged baggage, flight cancellations, refunds, or other travel disruptions. To begin the process, passengers should first determine the specific type of claim they need to file. For baggage-related issues, including delayed, lost, or damaged luggage, the first step is to report the issue immediately at the airport baggage service office upon arrival. A file reference number will be provided, which is essential for tracking and submitting the claim. If passengers have already left the airport, they can still file a claim online within 24 hours of arrival by visiting the United Airlines website and navigating to the “Baggage” section under “Help.” From there, select the appropriate issue and follow the prompts to submit the claim, including details like flight number, baggage tag number, and a description of the problem. Supporting documents such as receipts, photos of damaged items, and proof of purchase may be required to process the compensation request.

For flight-related claims such as delays, cancellations, or involuntary changes, passengers can submit a request through the United Airlines website. Under the “Help” section, choose “Refunds and Compensation” and select “Submit a refund request” or “Request compensation.” Travelers must enter relevant booking information, such as the confirmation number and passenger name, and then describe the issue in detail. Claims for involuntary denied boarding or delays resulting in missed connections should include any receipts for expenses incurred, such as meals or accommodations. United Airlines typically reviews such claims in accordance with U.S. Department of Transportation regulations and international aviation rules, depending on the route.

Refund requests for canceled flights or services not received can also be initiated through the “Refunds” page on the United website. This applies to refundable tickets, canceled reservations, and extra services like Wi-Fi or seat upgrades that were paid for but not delivered. When filing a refund claim, passengers must provide proof of payment and the reason for the request. Non-refundable tickets may qualify for a travel credit under certain conditions, such as medical emergencies or jury duty, with supporting documentation.

If the claim relates to a flight booked through a third party, passengers are generally advised to contact the booking agent or travel agency first, though United Airlines may still process certain claims directly. In situations involving travel insurance, passengers should also notify their insurance provider, as some reimbursements may be handled externally. For issues involving the MileagePlus program, such as missing miles or incorrect elite benefits, customers can log into their MileagePlus account and use the “Request Missing Miles” form or contact the MileagePlus service center directly.

Once a claim is submitted, United Airlines typically sends an acknowledgment email with a case reference number. Claimants can use this number to track the status of their request via the “Check Status” tool available on the website. Response times may vary, but most baggage and refund claims are processed within 7 to 14 business days, while complex compensation claims may take longer. Passengers are encouraged to keep all receipts and correspondence until the claim is fully resolved.

If the response is unsatisfactory or delayed beyond a reasonable period, customers can escalate the matter by contacting United’s customer care team or submitting a formal complaint via the U.S. Department of Transportation’s Aviation Consumer Protection portal. International travelers may also refer to EU Regulation 261/2004 if the disrupted flight originated in the European Union or was operated by a European carrier, which may entitle them to fixed compensation for cancellations or long delays.

United Airlines also provides support for claims through customer service phone lines and airport service desks, where representatives can assist with submitting documents or following up on pending cases. However, online submission is the preferred and most efficient method. Passengers should ensure that all information provided is accurate and complete to avoid processing delays. Email communication and customer service follow-ups should always reference the original case or claim number to maintain continuity.

In summary, filing a claim with United Airlines requires selecting the appropriate claim type, gathering necessary documentation, and submitting the request via the official website or designated customer service channels. Passengers should act promptly, maintain detailed records, and follow up regularly to ensure timely resolution.