If you need to contact Norse Atlantic Airways (often called Norse Airways), it's important to understand that they operate very differently from many airlines—especially when it comes to customer support. Norse does not offer a public customer service phone line. Their official channels are digital and written: passengers are encouraged to use the chatbot on their official Help Center, email support addresses, and social media messaging for any inquiries. According to the airline’s FAQ, “you are welcome to use our chatbot for any questions … we do not have a phone line, nor will we ever ask you to contact us by phone” . The chatbot, sometimes referred to as “Odin’s Wingman,” assists travelers with booking adjustments, cancellations, baggage inquiries, and other issues directly on the website . When written support is preferred, customers can email Norse at , which are listed by several travel-advice sites. These email addresses allow you to attach documents and submit detailed requests, such as refund claims or baggage reports .

If you'd like to reach out via social media—which can sometimes generate faster responses—Norse maintains a presence on Facebook, Twitter (X), Instagram, and LinkedIn under the username @flynorse . Several users share personal experiences, for example:

“I sent a message via Instagram … agent was really helpful and quick in processing a refund advising me that I will receive refund within 5–7 days.” 

However, many travelers report challenges: long wait times, limited written updates, and frustration with the absence of phone support. One user wrote:

“We tried to contact customer service but quickly found out Norse doesn’t have a customer service phone line … no customer service reps at JFK either.” 

Another pointedly warned passengers:

“THEIR CUSTOMER SUPPORT IS THROUGH INSTAGRAM. Absolute f**king joke … Do not fly with Norse.” 

Third-party resources such as Elliott.org note that phone numbers advertised online (like “(929) 207‑0088”) are likely unofficial or scams, urging travelers not to rely on them elliott.org. Indeed, Reddit users frequently report being misled by fraudulent numbers claiming to be Norse customer service .

For formal issues—especially those involving refunds, flight delays, or compensation—it’s best to file claims via the official web form or email, rather than phone calls. The Help Center portal guides you through submissions tied to your reservation, and email inquiries provide written records . If your matter is urgent—say, you're stranded due to a canceled flight—many passengers recommend persistently following up via email and social media, as phone support isn’t available and airport representatives often cannot help, either .

In summary, to contact Norse Atlantic Airways:

• Use the chatbot on their Help Center for quick, guideline-based assistance.

• Send emails to support@flynorse.com, customercare@flynorse.com, or contact@flynorse.com for detailed issues or refund requests.

• Also message them on social media for more immediate attention.

• Avoid third-party phone numbers—they’re likely scams and not endorsed by the airline.

• In-person airport staff may have limited capability to help, so written contact is your best bet.

While this approach may feel less direct than a traditional phone line, Norse’s support system is entirely digital‑first—and if you’re aware of its quirks, you can successfully navigate it. Just retain your reservation number, booking code, flight details, and any supporting documentation before reaching out, and be prepared to follow up persistently if necessary.