To contact Aeroméxico customer service, you can choose from several convenient channels based on your location and the nature of your inquiry. One of the most direct and widely used methods is by calling their toll-free customer service number at +1-877-827-8493, which is available for customers in the United States and Canada. This number connects you to Aeroméxico’s dedicated support team, who can assist with a variety of services including flight bookings, cancellations, ticket changes, baggage issues, special assistance requests, and more. The phone lines are typically open 24/7, ensuring help is available at any time.
If you're located in Mexico, the main contact number is +52 (55) 5133-4000, also available 24 hours a day. For customers in other countries, Aeroméxico provides regional phone numbers, which can be found on their official website under the “Contact Us” section. These local numbers ensure that international passengers receive support in their preferred language and time zone.
In addition to phone support, Aeroméxico offers assistance through email. For general inquiries, customers can email customerrelations@aeromexico.com. For baggage-related concerns, especially lost or delayed luggage, the designated email is amluggage@aeromexico.com. If you have a complaint or wish to submit feedback about your travel experience, you can send an email to amcomplaint@aeromexico.com. Be sure to include your full name, ticket number, flight details, and a clear description of your issue to ensure a timely and accurate response.
Aeroméxico also has a dedicated contact method for its frequent flyer program, Club Premier. If you need assistance with mileage redemption, account management, or point balances, you can reach Club Premier at +52 (55) 1519-4040, or visit their website at www.clubpremier.com for more contact options.
For tech-savvy travelers, Aeroméxico offers support via social media platforms. You can send direct messages to their verified accounts on Facebook or X (formerly Twitter), where customer care agents are active and responsive. Many customers find this method effective for quick answers to basic queries or real-time travel updates.
The Aeroméxico website also features a robust self-service portal, allowing you to manage bookings, request refunds, check flight status, and review travel policies without the need to speak to a representative. Their mobile app, available for both Android and iOS, provides similar functions and adds the convenience of mobile check-in, boarding pass downloads, and travel notifications.
If you’re at the airport and need in-person help, Aeroméxico has service counters at all major airports they operate from. Airport staff can assist with urgent changes, missed flights, or baggage issues.
Whether by phone at +1-877-827-8493, email, social media, or in person, Aeroméxico provides a range of customer service options to accommodate traveler needs. For the best experience, have your reservation details, passport information, and any supporting documents ready before contacting their team.